Why Did I Get a Security Alert

Security alerts are sent when unusual or potentially risky activity is detected on your account. These alerts help protect your files, personal information, and login sessions. This guide explains the most common reasons you may receive a security alert and what you should do next.

🔐 New Login From a Different Location

If someone signs in from a new city, state, country, or IP address, OwlCloudHost sends a security alert.

• You may see this if you travel

• VPNs can trigger location changes

• Mobile networks may route traffic through different regions

If the login wasn’t you, change your password immediately.

🖥️ Login From a New Device or Browser

A security alert is triggered when your account is accessed from:

• A new phone

• A new computer

• A new browser

• A private/incognito window

If you recognize the device, no action is needed.

🔄 Multiple Failed Login Attempts

Repeated incorrect password attempts may trigger an alert.

• This may happen if you mistyped your password

• It may also indicate someone else tried to access your account

If you didn’t attempt these logins, reset your password.

🛡️ Suspicious Activity Detected

OwlCloudHost may send alerts for unusual behavior, such as:

• Rapid login attempts

• Access from flagged IP addresses

• Automated or bot-like activity

• Attempts to bypass security settings

These alerts help prevent unauthorized access.

📧 Verification Email or Password Reset Request

If someone requests a verification email or password reset for your account, you’ll receive an alert.

• If you requested it, you can ignore the alert

• If you didn’t, someone may be trying to access your account

Reset your password immediately if the request wasn’t yours.

🔗 Unusual Public Link Activity

You may receive an alert if:

• A public link receives an unusually high number of requests

• Someone attempts to access a restricted link

• Suspicious download patterns are detected

Review your link settings to ensure everything looks correct.

🧩 Third‑Party App or Integration Access

If you connect your account to a third‑party service, you may receive a security alert.

• This includes API tokens or integrations

• Review the permissions granted

• Revoke access if something looks unfamiliar

Unauthorized integrations should be removed immediately.

🕒 Temporary Account Lockout

If your account is locked due to suspicious activity, you’ll receive an alert.

• This is a protective measure

• You can unlock your account by resetting your password

Lockouts prevent unauthorized access attempts.

✔️ What You Should Do After Receiving an Alert

If the activity was yours, no action is needed.
If it wasn’t, take these steps:

• Change your password

• Enable two‑factor authentication (2FA)

• Review recent login activity

• Revoke suspicious sessions or integrations

These steps help secure your account quickly.

📬 Contact Support if You’re Unsure

If you’re not sure why you received an alert or something looks suspicious, the support team can help.

• Submit a ticket: https://help.owlcloudhost.com/hc/tickets/new

• Email: support@owlcloudhost.com

Include the alert message and the approximate time you received it.